FAQ (Frequently Asked Questions)
Welcome to the Moshpit Madness FAQ page, where we aim to provide answers to some of the most common questions you might have. If you can't find the information you're looking for here, please feel free to contact us by email for further assistance.
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to send us a message through our contact form or send us a message on Instagram.
Sizing and Product Information
How do I determine the right size for my merch?
Each product may have its own specific size guide, which can be found on the individual product pages. As a general reference, our Size Guide page can help you measure dimensions for tops and bottoms.
Can I find exclusive merch at Moshpit Madness?
Absolutely! We offer exclusive and creatively designed merch that represents our brand and the artists we support. Check out our exclusive Moshpit Madness merch and Artist merch on our website.
What materials are your products made of?
At Moshpit Madness, we take pride in the quality of our products, picked specifically for the rave community's needs. Our jerseys and basketball shorts are crafted from breathable mesh fabric, a common choice for sportswear and athletic wear due to its lightweight and breathable properties. This fabric is ideal for keeping you comfortable and cool in the moshpit or at the rail. Our pashminas are warm, thick, and crafted from polyester, providing a soft cashmere-like feel. Additionally, our t-shirts and hoodies are composed of 100% cotton, selected for its softness and durability, ensuring you not only look great but FEEL great!
Do you offer embroidery?
Yes. While we offer sublimation printing for our brand exclusive merch, we are introducing embroidered merch for our artist collaborations.
Shipping
What is the estimated shipping time for my order?
Shipping times may vary based on your location and the specific product you've ordered. You can find estimated shipping times and more information on our Shipping & Delivery page.
Do you offer international shipping?
Currently, we only offer shipping to Canada and the US. However, please be assured that we are actively working on expanding our shipping capabilities to enhance the overall customer experience.
Returns and Exchanges
What is your return policy?
All sales are final. Returns are only considered in the event of manufacturing or quality defects. Please refer to our Return Policy for more details.
How can I request a return or exchange?
To request a return or exchange, please contact us at contact@moshpitmadness.com with images of the damaged product within 14 days of receiving it.
Brand Ambassador Program
How can I become a Moshpit Madness Brand Ambassador?
If you're interested in joining the Moshpit Madness Brand Ambassador family, connect with us by email at contact@moshpitmadness.com. We're on the lookout for passionate, creative individuals who share our values and passion for music, rave fashion, and creativity.