Shipping & Delivery
At Moshpit Madness, we're dedicated to offering you the best in rave merch while ensuring a seamless and efficient shopping experience.
Order Processing
Once your order is placed, you'll promptly receive an order confirmation email containing a comprehensive overview of your purchase.
Our goal is to process orders within 2-5 days. During peak festival seasons or special events, please anticipate a slightly extended processing time.
Shipping
Great news! Shipping is free for all orders to Canada and the US. While processing time is around 2-7 business days before they are ready to be shipped, usual delivery time is around 7-10 business days.
Please Note: Due to the nature of our operations and the presence of 2 fulfillment centres, accessories such as pashminas and rave fans will be delivered in a separate package from any clothing order.
Pre-Orders
All pre-order items are shipped within 2 weeks following the close of the pre-order. The duration for pre-order closure ranges from 24 hours to 1 week after the initial drop. While we aim for a 4 week delivery period, items may arrive earlier. In-stock items are dispatched within 2-5 business days. Once your order is ready to be shipped, you will receive an email with a tracking number.
Delivery
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Delivery Address: Ensuring a successful delivery starts with a complete and accurate shipping address. We cannot be responsible for orders delivered to incorrectly provided addresses.
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Signature Requirement: Certain orders may necessitate a signature upon delivery to ensure security. If you're unable to be present during delivery, we encourage you to make alternative arrangements.
Shipping Issues
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Lost or Delayed Packages: While exceedingly rare, if you experience a lost or significantly delayed package, our dedicated customer support team is here to assist you.
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Damaged Items: We cannot assume responsibility for any packages that arrive damaged, as such damages are beyond our control and occur during the shipping process.
Contact Us
For any questions, concerns, or inquiries related to shipping and delivery, don't hesitate to reach out to us at contact@moshpitmadness.com.